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BUSINESS PHONE SYSTEM
Unlimited calling2
Internet fax
High-definition (HD) voice
Business phone numbers (per user): 1 local number
Additional numbers (individuals): Local or international
Multi-level auto attendant
Visual voicemail
Toll-free number support1
Departments / ring groups: 25 max
Hold queues
Custom call routing
Call forwarding to other devices
Three-way calling
Exec-assistant pairings
Call recording
Automatic spam call detection
Number porting: Local & toll-free
Number forwarding
Switch calls between devices
Contact syncing
Set personal working hours
Seat minimums: 3
Office maximums*: 10
MESSAGING
SMS, MMS, & team messaging
Internal & external message to SMS
International SMS1
Audio chat rooms
Topic-based team messaging
Message threading
File sharing
Search files & messages
Message data retention policy
Message data export
MEETINGS
Unlimited meetings
Number of participants: 10
Max meeting duration: 5 hours per meeting
High-definition (HD) video & audio
Desktop & mobile screen sharing
Personal meeting ID
Join by desktop & mobile browser with no downloads
Join by telephone dial-in (US & Canada only)
Desktop & mobile apps
Unlimited audio recordings
Screen & video recordings: Call for details
In-meeting chat
Waiting room
Whiteboarding with Miro integration
Schedule meetings from your Google Workspace or Microsoft 365 calendar
Virtual backgrounds
Dialpad Meetings for Rooms: Call for details
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BUILT-IN Ai & ANALYTICS
Real-time call transcriptions
Meeting transcriptions: Call for details
Voicemail transcription
Real-time analytics & reporting
Quality-of-service reports
INTEGRATED APPS AND APIS
Google Workspace
Salesforce (Sales & Service Cloud)
Open APIs & webhooks
Microsoft Teams
Hubspot
ServiceNow
Zapier
Zendesk
Slack
SECURITY
User management
Admin portal
Single sign-on
HIPAA/BAA compliance
Locked meeting rooms
SUPPORT
Knowledge base
Community forum
Live support: 24/7
Web-based support (multilingual)
Chat-based support (multilingual)
Phone support
Dedicated account manager: Call for details
Professional installation services: Call for details
PREMIUM SUPPORT
Direct access to tier 2 support: Call for details
Fastest support response times: Call for details
Executive sponsor: Call for details
End user / admin training: Call for details
Technical account manager: Call for details